Can Air India Earn Back India’s Trust? Rajesh Dogra on Airline’s Biggest Transformation |CXO Connect
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Rajesh Dogra, Air India’s Chief Customer Experience Officer (CCXO), shares the airline’s ambitious transformation journey in a candid conversation with Prasad Sanyal on Season 2 of CXO Connect. He talks about Air India’s vision of becoming a world-class airline with Indian hospitality values, improving passenger experience, and building seamless operations. Dogra also explains the challenges behind flight delays and how multiple factors across the aviation ecosystem impact travel. From better services to global standards with an Indian heart, he reveals what the future holds for Air India and its customers. #CXOConnect #RajeshDogra #PrasadSanyal #AirIndia #AirIndiaTransformation #AviationNews #IndianAviation #TataGroup #CustomerExperience #Leadership Times Of India (TOI) Is The Largest Selling English Daily In The World. Times Of India Videos Bring You Global News, Views And Sharp Analysis. We Track India's Global Rise, Her Increasing Engagement With The World, The Changing Geopoli
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