The Splendid Torch | Angela Webber | TEDxSoards Road

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In our endless pursuit of digital innovation, businesses have embraced kiosks, AI bots, and automated interfaces at the expense of true hospitality and human connection. Angela Webber argues that a digital interface can't smile, understand frustration, or build a relationship—leaving both customers and employees feeling unseen and transactional. Citing alarming stats on toxic leadership and customer retention, Webber calls on organizations to realize that their frontline is their bottom line. Drawing inspiration from George Bernard Shaw's "A Splendid Torch," she delivers a powerful plea to choose people over automated efficiency and restore human connection to customer service. Angela Webber has spent over three decades working in customer service and organizational culture. She advocates for returning authentic human compassion and empathy to customer experience and leadership, warning against replacing genuine connection with digital efficiency. This talk was given at a TEDx event us

Tags: AI, Business, English, Innovation, TEDxTalks, Technology, [TEDxEID:68935]