From Long Queues to Fast Passports: Rajesh Dogra Explains India's Passport Revolution | CXO Connect
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How did India transform one of its most important public services into a world-class digital platform? In this insightful conversation on TOI CXO Connect, Rajesh Dogra, Chief Customer Experience Officer at Air India, explains the remarkable journey behind Passport Seva. Dogra reveals how pilot testing, stakeholder collaboration, change management, and technology helped reduce passport processing and police verification times from weeks to, in many cases, just 48 hours. #PassportSeva #RajeshDogra #TCS #DigitalIndia #Passport #EGovernance #CustomerExperience #TOICXOConnect Times Of India (TOI) Is The Largest Selling English Daily In The World. Times Of India Videos Bring You Global News, Views And Sharp Analysis. We Track India's Global Rise, Her Increasing Engagement With The World, The Changing Geopolitical Landscape Amid Conflicts And Wars And The Emerging World Order. INTERNATIONAL NEWS | GLOBAL CONFLICTS | MIDDLE EAST WAR | CHANGING WORLD ORDER #TOILive | #TOIVideos Subscri
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