‘On Time, Clean, Reliable’: Air India’s Rajesh Dogra Explains Why Basics Matter More Than Luxury

By Times Of India

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Can premium experience beat reliability in the race for winning an airline passenger's trust? In this episode of TOI CXO Connect, Air India's Chief Customer Experience Officer Rajesh Dogra explains why operational reliability—not just premium cabins or luxury lounges—is the foundation of a world-class travel experience. He highlights the airline's focus on improving on-time performance, faster baggage delivery, cleaner cabins, upgraded seats, and better onboard service as part of its ongoing transformation. Dogra tells Prasad Sanyal (Group Business Head- TOI) that passengers expect the basics to work flawlessly before they appreciate premium offerings. #AirIndia #RajeshDogra #Aviation #AirlineNews #Travel #CustomerExperience #BusinessClass #AirTravel #TOICXOConnect Times Of India (TOI) Is The Largest Selling English Daily In The World. Times Of India Videos Bring You Global News, Views And Sharp Analysis. We Track India's Global Rise, Her Increasing Engagement With The World, The

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