'I sat on the floor and I cried': NYPD dispatchers share the emotional toll of working on 9/11

By MS NOW

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25 years ago, NYPD dispatchers were called to help save thousands of lives on September 11, 2001. From guiding first responders through the chaos, to relaying the final messages of those trapped in rubble, these dispatchers heard every moment from the other line. For many of them, every voice and sound remains in their memory 25 years later. MS NOW investigative reporter Marc Santia spoke with some dispatchers who worked during the attacks and shares their stories.  MS NOW: My Source for News, Opinion, and the World. » Subscribe to MS NOW: / @msnow » Subscribe to MS NOW’s We the People Newsletter for exclusive content from your favorite MS NOW anchors. Sign up now for free at https://ms.now/joinus MS NOW is the go-to destination for domestic and international breaking news, and best-in-class opinion journalism. For more context and news coverage of the most important stories of our day click here: https://www.ms.now/ #News #Politics #September11 #NYPD #GroundZero

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