The Problem Isn’t the Problem | Jessica Diaz | TEDxClaremont Graduate University

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When something goes wrong, we rush to fix it. But too often, nothing changes, not because we lack solutions, but because we never stopped to ask what was actually broken. In this talk, organizational psychologist Jessica Diaz introduces a deceptively simple framework that reveals what’s underneath the problems we keep trying to solve: when things aren’t working as intended, it almost always traces back to one of three root causes, a gap in knowledge, skill, or mindset. Drawing on two decades of work with leaders and organizations, and one memorable refrigerator incident, Diaz shows how a misaligned solution doesn’t just fail to fix the problem, it quietly creates new ones. The people with the greatest power to solve our most pressing problems aren’t the ones who always have the answer, they’re the ones willing to turn the framework on themselves first. Because in doing so, they shape the conditions that determine whether anything actually changes. Jessica Diaz, Ph.D., is an organizatio

Tags: Behavior, Big problems, Decision making, English, Leadership, Self improvement, Social Sciences, TEDxTalks, [TEDxEID:68291]